Refund Policy

Books bought on Amazon

Every published Almeida Family Company title — paperback and Kindle — is sold and delivered by Amazon. Returns and refunds for those purchases are handled by Amazon under Amazon’s current return policy. To start one, go to Your Orders in your Amazon account and choose the title.

Printed wrong or arrived damaged

If a paperback arrives misprinted, badly bound, or damaged, Amazon will replace or refund it under its policy. Please also tell us through the Contact page — if the fault is in our file, we want to fix it for the next family, too.

Kindle editions

Kindle returns are governed by Amazon’s Kindle return terms and window, and are started from your Amazon account in the same way.

Family shop items

When the family shop is open, its pieces are made to order — created when you order, never warehoused. If a shop item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery with a photo of the issue and we will replace it or refund it. Because each piece is made to order for you, we cannot accept returns for a change of mind.

Anything bought here directly

We do not sell or take payment for anything directly on this website, so no purchase made here needs a refund route — and anyone claiming to sell our books outside Amazon is not us.

Talk to us first

Whatever the issue, write to us through the Contact page before anything else. Every message is read at the family table.